Returns , Refund & Cancellation Policy
1. Returns
We want you to be completely satisfied with your purchase. If you receive a damaged or defective item, we accept returns within 30 days of delivery.
2. Return Eligibility
- Items must be unused, undamaged, and returned in their original packaging with tags intact.
- Custom or personalized items are non-returnable unless the error is on our part.
3. How to Initiate a Return
To start a return, please contact us:
- Call: +1 925-886-9242
- Email: support@ohanaearth.com
Include the following: - Your order number
- AWB/tracking number
- Reason for return (attach photos if item is damaged)
4. Return Shipping
- Return shipping is the customer’s responsibility unless the product is damaged or incorrect.
- Use a trackable shipping service for your safety.
5. Refunds
- Once we receive and inspect your returned item, we’ll notify you of the refund status.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
6. Exchanges
We do not currently support exchanges. Please place a new order after returning the original item.
7. Damaged or Incorrect Items
Received the wrong or a damaged product? Contact us within 48 hours of delivery so we can arrange a replacement or refund promptly.
8. Non-Returnable Items
- Gift Cards
- Final Sale Items
- Custom Orders
9. Order Cancellations
You may cancel your order before it has been shipped:
- Call: +1 925-886-9242
- Email: support@ohanaearth.com
We do not accept partial cancellations. The entire order must be cancelled.
10. Need Help?
We’re here for you. Reach out any time:
- 📞 Phone: +1 925-886-9242
- 📧 Email: support@ohanaearth.com
